12/7/2023 0 Comments Deja vu las vegas shop![]() ![]() We really enjoyed playing tennis at the club their facilities is really clean and super organized. We dined on property both nights and we thought the food was delicious and lots of options to choose from. (Sophie my franchise had a bed for her at dinner,so spoiled). The property is absolutely stunning and pristine, the service was impeccable, they are beyond dog friendly, my fur friend was dialed in with all the amenities in our room and they have a special dog menu at their restaurant. We stayed at Rancho Valencia in July and we had a wonderful time! Don’t look any further this place is a DREAM. Stay here only if you are into golfing and have money to throw away. If I could rate your ambience, it would get one star. This was just an example of how famous names don't mean much when you charge us for the most miniscule amenities that should just come with the pricey room fee. I have had much better experiences at cheaper hotels. This is not directed directly towards any employees, I just think all this has to do more with the Hilton Hotel name. ![]() Parking was an additional $33 per night and we bought 5 waterbottles for $26 in the lobby store while other customers with Hilton loyalty were given 2 free bottles. Considering this hotel was quite pricey already. However, these encounters made me feel like I did not receive equal respect or consideration as other high-paying guests. I understand some things are beyond the workers control as I have also worked in customer service. ![]() I was also in line waiting to turn in my room key around 15 minutes and another customer cut me off right when I was about to be attended, turned around and just told me ”he just had to”, and no one said anything regarding that encounter. When I told them them if we can clean the tables, they told us sit at another table that had prints all over it. The next morning at breakfast I wanted to sit in a certain area because all the other tables were dirty, then was told by management to leave that area. We just had to bring our truck around a second time to unload. A moment after we drove up and I had just got off our truck to grab my purse and suitcase, we were already approached and told to move our vehicle for valet. The girls were the front desk were nice as well! We just had some encounters we did not appreciate. The grounds were beautiful and well kept, our room was a great size and bathroom was spotless. ![]()
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